ship or collect
Emmers Equestrian delivers in (almost) every country around the world. In case your desired destination has not (yet) been added to the list at check-out, please inform us and we will take care of it as soon as possible so you can place your order.
For shipments to an address in Belgium, the Netherlands or Germany:
- for purchases under €49: €6 shipping costs to Belgium and the Netherlands
- for purchases under €49: €10 shipping costs to Germany
- for purchases over €49: free shipping
For purchases over €150 to France and Luxembourg: free shipping
Other transportation costs per country:
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Please note that if you place an order for delivery outside the European Union, you will not be required to pay VAT, but you will be charged an import fee.
These costs depend on the order and the country of destination. These import costs are for the customer.
Your order will be delivered to the address you specify in your order under 'delivery address'. This can be yuor home address or another address. When you are not at home at the time of delivery, your package will be delivered to your nearest pick-up point.
We try our best to send the packages on the same day as the order if the items are in stock at our shop in Hamont. (You can check if the product is in stock at our shop in Hamont, when you have selected your desired colour and size.) Unfortunately, this is not always within our capabilities.
Since we are also dependent on the service of our carriers, we estimate a delivery time of approximately 1 to 3 working days within Belgium or the Netherlands.
To be informed on the delivery time of other countries, contact us via e-mail.
Your order will be reserved for 14 days in the specified store. Please remember to collect it within this period. If you are unable to collect your order on time, please contact us via webmaster@emmers.be.
The fastest way to get your order is to pick it up from one of our stores where the item is in stock. In most cases, you can collect your item(s) from your selected store only 1 to 2 hours after placing your order.
In case this is not an option for you, contact webmaster@emmers.be to discuss other options. We always try to find a suitable solution.
If you order several products with different delivery dates via our webshop simultaneously, they will always be sent together. The delivery date for your order will be based on the product with the longest delivery date. However, if the delivery dates are too far apart, we may divide the shipment.
It is currently not possible to track your order online. When your package is sent, you will receive the track and trace number so you can track the shipment.
With more questions, contact us via webmaster@emmers.be.
In this case, we would like to start with an apology for the inconvenience.
Please inform us within 3 calendar days in case of a problem or defect with the received item(s). Contact us via e-mail to webmaster@emmers.be. We will examine how to best resolve the issue and will ask you to return the damaged item(s) with a return label provided by Emmers Equestrian. We will also send you a return form. Please complete the form with a description of the problem and your account number in the indicated space for a possible refund.
The cost of shipment (providing a return label) of the damaged product(s), shall be taken by Emmers Equestrian. Emmers Equestrian is not liable for odds, accident, misuse or wrong manipulation of an article by the customer. An article with an acceptable claim will be repaired or replaced free of charge in case it is in stock. In case the ordered item is no longer in stock, a reimbursement will take place.
All items ought to be returned in an orderly fashion. This way we can resolve your complaint as fast as possible.
Defects cause by accidents, neglect or misuse are not the responsibility of Emmers Equestrian.
In this case, we would like to start with an apology for the inconvenience.
In case you have received (a) wrong product(s), please inform us within 3 calendar days . Contact us via e-mail to webmaster@emmers.be. We will examine how to best resolve the issue and will ask you to return the wrong item(s) with a return label provided by Emmers Equestrian. We will also send you a return form. Please complete the form with a description of the problem and your account number in the indicated space for a possible refund.
The cost of shipment (providing a return label) of the wrong product(s), shall be taken by Emmers Equestrian. Emmers Equestrian is not liable for odds, accident, misuse or wrong manipulation of an article by the customer. Depending on the availability, we will immediately send you the correct product. In case the ordered item is no longer in stock, an alternative will be offered or a reimbursement will take place.
All items ought to be returned in an orderly fashion. This way we can resolve your complaint as fast as possible.
Defects cause by accidents, neglect or misuse are not the responsibility of Emmers Equestrian.
You can choose to pick up your order from one of our stores. Once you have selected your desired colour and size, you can choose 'Pick up there'. This option is available for those stores where stock is available of the product you have selected. Then, go to your shopping basket to complete your order. Remember to take along the (digital) confirmation e-mail to the store when you go to pick up your order.